Here we have a list of orders that have been delivered.
To follow up with Lynga here, simply hover over the row and click on the Send now button.
This will do two things:
1. Open the order on Etsy
2. Copy a personalized message to your clipboard
To send the message, simply click on “Message Buyer” and paste the message from your clipboard. If you look at the message, you can see that it automatically contains the customer's name and some other personalised variables.
Finally, just send the message and you’re finished following up with this customer.