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How to use Alura
Frequently Asked Questions
Frequently Asked Questions
Let us help answer the most common questions you might have.
Mellanie D. avatar
Written by Mellanie D.
Updated over a week ago

Do I need a credit card to try Alura?
No, you can sign up for a free account without submitting any credit card information.

How do I upgrade my plan?
You can upgrade your plan at any time here. Alternatively, you can open the Alura extension and click on the upgrade button in the footer.

Can I cancel my subscription at any time?
Yes. If you decide that Alura isn't for you, simply cancel your account from the "Account" page. After canceling, your subscription will be active until the end of your subscription period and you can continue using Alura's premium features during this time. Following this, your account will be downgraded to a free account.

What is your refund policy?
You can try Alura free of charge before starting your premium subscription. The free plan includes 10 free searches for the premium plan so that you can try it before upgrading.

All Alura plans have a no questions asked 7-day cancellation period. Subsequently, plan cancellations are charged until the end of the current billing period, and your account will drop to the free tier at the end of it. You can cancel your plan at any time.

How is the payment being processed?
We use Stripe as our payment processor. They handle all of our payments, receipts and store your credit card details securely. So if you see Stripe on your receipt do not worry!

We accept credit cards from all major credit card providers, including: VISA, VISA Debit, MasterCard, Discover, JCB, and American Express. Your payment is securely protected by Stripe.

More questions?

Don't hesitate to contact us at [email protected]

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